We are looking for an individual who is curious, motivated and open-minded, to help one of our biggest clients to listen, understand and engage in conversations on social media. You will be tasked with the continual participation in conversations surrounding content and brand, answering comments, driving conversations and mediations.
RESPONSIBILITIES
- Assisting with strategic planning and development of content strategy, including establishing and maintaining the tone of voice for the brand on social
- Acting as the voice, tone and moderation of the brand, through community support, content distribution and digital engagement, to build brand presence and trust, both online and in-person
- Scheduling or live-posting content on social media channels such as Facebook, Twitter, Instagram, TikTok, LinkedIn, YouTube, etc., including a quality check prior to ensure all assets are correct before going live
- Proactively growing the client’s social media presence and nurturing their communities, driving conversation and mediation, and identifying potential advocates and opportunities
- Monitoring community engagement levels and providing recommendations on content optimiSation
- Monitoring comments on clients’ social media channels, recommending and posting responses, and flagging any potential issues
- Managing and co-ordinating with clients
- Assist in measurement and reporting of posted content
REQUIRED SKILLS AND EXPERIENCE
- At least 2 years of experience working in a relevant role with strong customer service experience
- You live and breath social media(Facebook, Instagram, Twitter, etc) – you’re able to keep up with each social network you’re on
- Well-versed with Reddit – this is where you get your news from and you know the lingo well
- Well-versed with TikTok – you know the lingo and how to edit videos using the platform
- Open-minded and not afraid to try new ideas (because weird ideas often go viral)
- Experience using Meta Business Suite + basic Excel (for data analysis)
- Excellent written English communication and presentation skills. Additional Asian language proficiency is a plus.